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更新日期:2019-07-24
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目前版本:1.2
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A grievance refers to a complaint, a feeling of dissatisfaction, an injustice, wrongdoing, an accusation, or criticism. Occasionally a grievance may be mistaken to be a 'case', however, the two concepts are different. A case is a question contested before Courts of Justice or an equivalent legal process.
Grievance redress mechanisms are institutions, instruments, methods, and processes through which resolutions to grievances are sought and provided.